Terms & Conditions

These Terms & Conditions govern your use of the AllVia website, customer platforms and services provided by AllVia.

By using our website, creating an account, requesting a service or entering into an agreement with AllVia, you agree to these terms. If you are acting on behalf of a company or organisation, you confirm that you are authorised to do so.

Our services

AllVia provides digital services that may include websites, e-commerce solutions, mobile applications, CRM systems, integrations, automation, digital marketing and related technology services.

The specific scope, deliverables, timeline, fees and other requirements for a project or service will normally be defined in a proposal, quotation, order, statement of work or other agreement accepted by the customer.

If a specific project agreement contains terms that differ from these general Terms & Conditions, the terms of the specific agreement will apply to that project to the extent of the difference.

Project scope

AllVia will provide the services and deliverables included in the agreed project scope.

Features, integrations, content, design work, development, marketing activity or other work not included in the agreed scope may require a separate quotation, additional fees or an updated timeline.

Customers are responsible for reviewing the agreed scope before work begins and for providing the information, approvals and materials reasonably required to complete the project.

Your account

• You are responsible for providing accurate account and contact information.
• You are responsible for keeping your login credentials confidential and secure.
• You are responsible for activity carried out through your account unless caused directly by AllVia.
• You should notify us promptly if you believe your account has been accessed without permission.
• We may restrict or suspend access where reasonably necessary to protect the platform, investigate misuse, comply with law or address overdue payments.

Your content and materials

You retain ownership of content and materials you provide to AllVia, including text, images, logos, product information, databases and other business materials.

By providing these materials, you grant AllVia permission to use, process, reproduce or display them as reasonably necessary to provide the agreed services.

You are responsible for confirming that you have the rights and permissions required to use and provide the materials supplied to us.

Intellectual property

Unless otherwise stated in the applicable project agreement, custom deliverables created specifically for a customer will transfer to the customer after full payment of the amounts due for those deliverables.

AllVia retains ownership of its pre-existing materials, internal tools, reusable code, frameworks, libraries, systems, methods, templates, know-how and other technology developed independently of a specific customer project.

Where such AllVia materials form part of a delivered project, the customer receives the rights reasonably necessary to use the completed deliverable for its intended purpose, unless otherwise agreed in writing.

Third-party software, plugins, themes, fonts, APIs, stock assets and other licensed materials remain subject to the terms of their respective owners.

Payments

Project fees, deposits, milestones, subscriptions and payment schedules will be stated in the applicable proposal, quotation, invoice or service agreement.

Invoices must be paid by the due date shown on the invoice or otherwise agreed in writing.

AllVia may pause work, withhold unpublished deliverables or suspend services where an invoice remains overdue, subject to any applicable agreement or legal requirements.

Unless expressly stated otherwise, fees may exclude third-party charges such as hosting, domains, software subscriptions, app-store fees, advertising spend, payment gateway charges or external service fees.

Revisions and additional work

Where a project includes a defined number of revisions, those revisions apply only to work within the agreed scope.

Requests that introduce new functionality, new pages, additional platforms, substantial redesigns or other requirements outside the agreed scope may be treated as additional work and quoted separately.

Changes requested after approval of a project stage may affect the delivery timeline and cost.

Customer responsibilities

To allow us to deliver services efficiently, customers may be required to provide content, access credentials, approvals, product information, technical information or feedback within reasonable timeframes.

Delays in receiving required information or approvals may result in corresponding changes to the project timeline.

The customer is responsible for reviewing deliverables and notifying AllVia of any material issue within the review period specified for the project.

Third-party services

AllVia projects may use or integrate with third-party services such as Shopify, WooCommerce, WhatsApp, Meta, Google, payment gateways, hosting providers, app stores, APIs or other technology platforms.

These services are operated by independent third parties and remain subject to their own terms, pricing, policies, technical limitations and availability.

AllVia is not responsible for changes, restrictions, outages, account suspensions, pricing changes or service discontinuation caused by a third-party provider, although we may assist the customer in addressing related technical issues where included in the agreed service.

Digital marketing services

Where AllVia provides digital marketing or advertising services, campaign performance may be affected by factors outside our control, including competition, platform algorithms, customer demand, advertising budgets and third-party platform policies.

Unless expressly agreed in writing, AllVia does not guarantee a specific number of leads, sales, revenue, rankings, impressions or other commercial results.

Advertising media budgets and third-party advertising charges are separate from AllVia service fees unless explicitly included in the applicable agreement.

Acceptable use

You may not use AllVia websites, platforms or services to:

• Violate any applicable law or regulation.
• Send unlawful or unauthorised communications.
• Distribute malware or malicious code.
• Attempt to gain unauthorised access to systems or accounts.
• Interfere with the security or operation of our services.
• Use our services in a way that infringes the rights of another person or organisation.

Service availability

We aim to keep our hosted platforms and services available and reliable, but continuous or uninterrupted access cannot be guaranteed.

Services may occasionally be unavailable because of maintenance, updates, security requirements, third-party outages or circumstances outside our reasonable control.

Any specific uptime, support or service-level commitments will apply only where they are included in a separate written service agreement.

Limitation of liability

To the extent permitted by applicable law, AllVia will not be liable for indirect, incidental or consequential losses, including loss of profits, revenue, business opportunities or data, arising from the use of our services.

Unless a specific agreement states otherwise and to the extent permitted by law, AllVia's total liability arising from a particular paid service will not exceed the fees paid to AllVia for that service during the twelve months preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

Termination

Either party may terminate a project or ongoing service according to the termination provisions stated in the applicable agreement.

Unless otherwise agreed, work completed and third-party costs committed before termination remain payable.

On termination, access to subscription-based or hosted services may end after any applicable notice or paid service period.

Terms that by their nature should continue after termination, including payment obligations, intellectual property provisions, confidentiality and liability provisions, will continue to apply.

Governing law

These Terms & Conditions are governed by the laws of the State of Qatar.

Unless otherwise agreed in writing or required by applicable law, the courts of the State of Qatar will have jurisdiction over disputes arising in connection with these terms or the services provided by AllVia.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this page together with the date of the most recent update.

Material changes affecting an existing contracted service will be handled in accordance with the applicable agreement and legal requirements.

Contact

If you have questions about these Terms & Conditions, contact AllVia at info@allviatech.com.